To be eligible for a return, your item must be in the same condition that you received it, and in the original packaging, including all components. Returns that adhere to our Return Policy will be refunded the purchase price (minus shipping). If your purchase does not meet your expectations (for any reason), return your item(s) within 30 days of purchase for a refund.
For issues with workmanship, shipping, or construction, we will issue a prepaid return shipping label and we will replace the item or refund the purchase price less shipping upon receipt. Once a refund is issued, funds can take up to 30 business days to return to the original payment method. If you have questions or concerns, please contact us at support@paincarelabs.com.
For orders submitted through Purchase Orders: Please send an email to support@paincarelabs.com to initiate your return.
For orders submitted through our Website: Please access our self-service return portal at https://shop.paincarelabs.com/a/returns with your order number for a return authorization. This information will be provided in your original order confirmation link. Please allow 7 working days for your refund to be processed.
For orders submitted through Amazon.com: If you are still within the eligible return window with Amazon, please contact them directly.
*For Hospitals and Healthcare Organizations: Returned products or PO changes or cancellations after 24 hours will incur a 20% restocking fee.